Grievance Redressal Mechanism

JOJO Limited has established a structured grievance redressal mechanism to address concerns in a fair and timely manner.

Grievance Officer

You may contact our Grievance Officer at: Name: Gopi Raval Designation: Grievance Officer Email: grievance@jojolimited.com

Submission of Grievance

To facilitate efficient resolution, please ensure that your grievance includes:
  • Full name and contact details
  • A clear and specific description of the grievance
  • Relevant details or references (if applicable)
  • Supporting documents or evidence (if any)

Acknowledgement and Resolution Timeline

  • We aim to acknowledge receipt of grievances within a reasonable timeframe
  • We endeavour to review and address all grievances in a timely and appropriate manner, taking into account the nature and complexity of the matter.

Escalation

If you are not satisfied with the resolution provided, you may request further review of your grievance, and the Company will guide you on the escalation process.

Regulatory Compliance

This grievance mechanism is designed in accordance with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023.

For more details on how we handle personal data, please refer to our Privacy Policy.